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But first, why not try our Frequently Asked Questions section below? We've categorised the most common subject areas below so you can quickly navigate through to the information that matches your query. If you can't find the answer you're looking for there, then our customer service team will be happy to help you.

Delivery and Setup

How do I setup my Digital Television Recorder (DTR)

How long does my DTR take to arrive, after I’ve ordered it?

More about setup

Manage your Account

I don’t understand the charges on my account.

I want another person to be able to make changes to my account.

More about your account

Troubleshooting

The Top Up TV Anytime programme that I’ve tried to watch is blank.

I want to be able to stop my children from watching unsuitable content. How can I do this?

More about troubleshooting

Making the most of your DTR

Recording a Whole Series of Programmes

Cancelling or Stopping Recordings:

More about your DTR

Call Us

  • Top Up TV Sales Line: 08444 15 20 20
  • Customer Support: 08444 159 159
  • Setanta Sales Line: 08444 158 151

Tech Spec

A complete rundown on the technical specification of your Top Up TV+ DTR.

More about Tech Specs

Digital Switchover

Confused about Digital TV? We've got all the answers.

More about the Digital Switchover

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