1.1 Top Up TV Europe Ltd. has its registered office at: Top Up TV Europe Ltd., Lime Grove House, Green Street, St Helier, Jersey, JE1 2ST.
1.2 Our VAT number is GB 918022249
1.3 Our customer helplines and services are available as follows:
For Customer Services, call 0871 271 4 271 (calls are charged at 10p per minute from a BT landline. Call from mobiles and other networks may be considerably more). This line is open between 9am and 5pm Monday to Friday. Information correct at time of going to print April 2009.
For correspondence, write to PO Box 801, Kirkcaldy, Fife, KY2 6WW or email email@example.com.
2.1 "Your Data" means any information about you which is personally identifiable, including, without limitation, your name, address, telephone number, email address, financial details, and other information from which you can be identified and which you may disclose to Top Up TV at any time.
3.1 Top Up TV collects your data from you when you:
3.1.1 place an order with us;
3.1.2 enter a competition or other feature;
3.1.3 make a complaint or enquiry or provide other feedback through the Top Up TV website; or
3.1.4 disclose your data to Top Up TV or otherwise through the Top Up TV website at any other point.
4.1 Top Up TV uses your data to:
4.1.1 monitor, develop and improve the Top Up TV website service and experience;
4.1.2 process your order;
4.1.3 process any competition entry or submission made by you;
4.1.4 process and deal with any complaints or enquiries made by or about you;
4.1.5 monitor and investigate any suspected breach of Top Up TV terms and conditions made by or otherwise relating to you;
4.1.6 to send you our Top Up TV e-newsletter and details of other offers or services that may be of interest to you from time to time by email, SMS, post or phone.
To opt-out of receiving any information pursuant to paragraph 4.1.6, you can amend your preferences by sending an email to Top Up TV firstname.lastname@example.org or by using the opt-out mechanism in the e-newsletter or other communication itself.
5.1 Top Up TV may pass your data to other parties as follows:
5.1.1 To Top Up TV employees and agents to process your order and the services provided to you by Top Up TV now or in the future or any correspondence entered into between you and Top Up TV.
5.1.2 In some cases Top Up TV may use a technical partner to conduct some processing of your data on our behalf, but this is always subject to strict contractual control and is in compliance with UK Data Protection Legislation.
5.1.3 Some general statistical information about visitors and users of the Top Up TV website, sales patterns, traffic volumes and related matters may be passed on to reputable third parties but these details will not include information personally identifying you.
5.1.4 Top Up TV may disclose your data to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or suspected breach of Top Up TV terms and conditions.
5.1.5 To third parties where expressly requested by you.
5.1.6 To any company with which Top Up TV merges with or is sold to.
5.2 Other than in the circumstances outlined in paragraph 4.1 above, Top Up TV will not provide your data to any third party without your consent or unless Top Up TV are required to do so by law.
6.1 Top Up TV endeavours to take all reasonable steps to protect your data. All the data collected by Top Up TV is stored on a secure server. The secure server software encrypts all information you input before it is sent to Top Up TV.
7.1 Cookies are small pieces of information stored by your browser on your computer's hard drive. Top Up TV uses
cookies to allow Top Up TV to understand who has seen which pages and advertisements, to determine how frequently
particular pages are visited and to determine the most popular areas of the Top Up TV website and services. Most web
third parties. If you wish to disable cookies then you can do so by readjusting your browser settings although please
note that by disabling cookies you may not be able to register with or use all features of the Top Up TV website.
7.2 For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at http://www.allaboutcookies.org.
8.1 Please be aware that Top Up TV may link to other web sites that may be accessed by you through the Top Up TV website. Top Up TV is not responsible for the data policies, content or security of these linked web sites.