Top Up TV

Existing Top Up TV subscribers can easily add additional channels to their viewing pack. Choose one of the following options:

- Sign in to your My Account area on the Top Up TV website, and add the additional channels; or
- Call Customer Services, and we will get it set up for you asap.

If you need help setting up your 'My Account' registration, please go to How to set up 'My Account'

I am an existing TV Favourites and/or Picture Box subscriber. How do I add Sky Sports to my service?

Existing Top Up TV subscribers can easily add additional Sky Sports channels to their viewing pack. Choose one of the following options:

- Sign in to your My Account area on the Top Up TV website, and add the additional channels; or
- Call Customer Services, and we will get it set up for you asap.

If you need help setting up your 'My Account' registration, please go to How to set up 'My Account'

I am not a current Top Up TV customer. How do I get Sky Sports?

If you would like to access one of our great value Sky Sports viewing packs, you have two options:

- Go to the Top Up TV website and select the Sky Sports page. Select the viewing pack you want to access and click on the green Buy Now » button. Follow the steps carefully.

Buying online is the quickest and easiest way to purchase your new viewing pack. However, if you would prefer to speak to an advisor, please use the option below.

- Telephone our New Customer team at 08712 714 272. The advisor will guide you through all the various viewing packages available, and help you to decide which one is best for you.

To receive this service, you will need either a Set Top Box (STB) which is Top Up TV compatible, or a CI+ Conditional Access Module (CI+ CAM) and CI+ compatible television, Our advisors will ask which type of equipment you have at home now. They will then be able to advise you if your current hardware can broadcast Top Up TV programmes. If you do not have compatible hardware, we may be able to offer you a low cost, high quality hardware solution, so that you can begin enjoying our content.

Some of our viewing pack options come with a Free Set Top Box. Ask the advisor how you can qualify for this offer.

I am an existing TV Favourites and/or Picture Box subscriber. How do I add ESPN to my service?

Existing Top Up TV subscribers can easily add additional ESPN channels to their viewing pack. Choose one of the following options:

- Sign in to your My Account area on the Top Up TV website, and add the additional channels; or
- Call Customer Services, and we will get it set up for you asap.

If you need help setting up your 'My Account' registration, please go to How to set up 'My Account'

I am not a current Top Up TV customer. How do I get ESPN?

If you would like to access one of our great value ESPN viewing packs, you have two options:

- Go to the Top Up TV website and select the ESPN page. Select the viewing pack you want to access and click on the green Buy Now » button. Follow the steps carefully.

Buying online is the quickest and easiest way to purchase your new viewing pack. However, if you would prefer to speak to an advisor, please use the option below.

- Telephone our New Customer team at 08712 714 272. The advisor will guide you through all the various viewing packages available, and help you to decide which one is best for you.

To receive this service, you will need either a Set Top Box (STB) which is Top Up TV compatible, or a CI+ Conditional Access Module (CI+ CAM) and CI+ compatible television, Our advisors will ask which type of equipment you have at home now. They will then be able to advise you if your current hardware can broadcast Top Up TV programmes. If you do not have compatible hardware, we may be able to offer you a low cost, high quality hardware solution, so that you can begin enjoying our content.

Some of our viewing pack options come with a Free Set Top Box. Ask the advisor how you can qualify for this offer.

I am an existing Picture Box and/or Sports subscriber. How do I add TV Favourites to my service?

TV Favourites (TVF) is an on demand download service, where we send programmes automatically to your Digital Television Recorder (DTR) or Personal Video Recorder (PVR) to be stored and watched at your leisure.

If you are a current Picture Box subscriber, you can add TVF to your service with one of the following options:

- Sign in to your My Account area on the Top Up TV website, and add the additional channels; or
- Call Customer Services, and we will get it set up for you asap.

If you need help setting up your 'My Account' registration, please go to How to set up 'My Account'

If you are a current subscriber to one of our sports packs, we will need to check which equipment you are using, before we can tell you if we can add TVF to your service. To receive TVF you must have a Top Up TV compatible DTR or PVR. This equipment contains a hard drive which allows you to record and store programmes.

You will not be able to access the TVF service without this equipment. Currently, we do not have any DTRs in stock.

If you are not sure whether your current equipment can play Top Up TV programmes, please call one of our helpful Customer Services advisors.

I am not a current Top Up TV customer. How do I get TV Favourites?

To receive TVF you must have a Top Up TV compatible DTR or PVR. This equipment contains a hard drive which allows you to record and store programmes. It also has a slot for the Top Up TV viewing card.

You will not be able to access the TVF service without this equipment. Currently, we do not have any DTRs in stock.

If you are not sure whether your current equipment can play Top Up TV programmes, please call one of our helpful Customer Services advisors. Our telephone number is 08712 714 272.

I am an existing TV Favourites and/or Sports subscriber. How do I add Picture Box to my service?

Picture Box is an on demand movie service, where we send programmes automatically to your Digital Television Recorder (DTR) or Personal Video Recorder (PVR) to be stored and watched at your leisure.

If you are a current TV Favourites subscriber, you can add Picture Box to your service with one of the following options:

- Sign in to your My Account area on the Top Up TV website, and add the additional channels; or
- Call Customer Services, and we will get it set up for you asap.

If you need help setting up your 'My Account' registration, please go to How to set up 'My Account'

If you are a current subscriber to one of our sports packs, we will need to check which equipment you are using, before we can tell you if you can add TVF to your service.

To receive Picture Box you must have a Top Up TV compatible DTR or PVR. This equipment contains a hard drive which allows you to record and store programmes.

You will not be able to access the Picture Box service without this equipment. Currently, we do not have any DTRs in stock.

If you are not sure whether your current equipment can play Top Up TV programmes, please call one of our helpful Customer Services advisors.

I am not a current Top Up TV customer. How do I get Picture Box?

To receive Picture Box you must have a Top Up TV compatible DTR or PVR. This equipment contains a hard drive which allows you to record and store programmes. It also has a slot for the Top Up TV viewing card.

You will not be able to access the Picture Box service without this equipment. Currently, we do not have any DTRs in stock.

If you are not sure whether your current equipment can play Top Up TV programmes, please call one of our helpful Customer Services advisors. Our telephone number is 08712 714 272.

Yes.

The G.O.L.D. service is available to current Top Up TV subscribers only.

Existing Top Up TV subscribers can easily add additional channels to their viewing pack. Choose one of the following options:

- Sign in to your My Account area on the Top Up TV website, and add the additional channels; or
- Call Customer Services, and we will get it set up for you asap.

If you need help setting up your 'My Account' registration, please go to How to set up 'My Account'

Before purchasing your Top Up TV service, please make sure you are located within a Digital Terrestrial Television reception area.

You can check your postcode by visiting www.digitaluk.co.uk.

Once you have confirmed you can receive our services, you can purchase online or by calling one of our helpful Customer Services advisors.

Yes.

We use state of the art 256 bit encryption, which means your information is completely secure. Nobody can access your payment details.

You can make your online purchase with total confidence.

Browse the website and choose your favoured viewing package.

Click on the green Buy Now » button, and you will be taken to our secure shopping basket. Depending on the viewing pack you select, you may be asked if you are a new or existing Top Up TV customer. Please click on the appropriate link and follow the steps to decide which equipment you need.

Add your desired viewing pack to the basket.

You will need to provide your name, contact details, address and bank account information. Please have this information to hand.

Once you have supplied the details, click on the 'Continue to checkout' button. At this point, we will ask you if you already have compatible equipment to watch Top Up TV.

Please select the option which applies to you.

If you wish to purchase a sports pack (ESPN, Sky Sports 1, Sky Sports 2) we can provide you with the necessary equipment, if you do not already have it at home.

However, if you wish to purchase TV Favourites or Picture Box, please be aware we do not currently stock the DTR (Digital Television Recorder) needed to receive the service. Because of this, unfortunately we are unable to sell either TV Favourites or Picture Box to anyone who does not already have the necessary hardware.

You can telephone our New Customer team at 08712 714 272.

The advisor will guide you through all the various viewing packages available, and help you to decide which one is best for you.

While you are on the phone, we will ask for your name, contact details, address and bank account information. Please have this to hand.

We will need to check which Top Up TV viewing pack you wish to access. We will also need to know if you have Top Up TV compatible hardware already at home.

If you are purchasing one of our sports packs (ESPN, Sky Sports 1, Sky Sports 2) we can provide you with the necessary equipment, if you do not already have it at home.

However, if you wish to purchase TV Favourites or Picture Box, please be aware we do not currently stock the DTR (Digital Television Recorder) needed to receive the service. Because of this, unfortunately we are unable to sell either TV Favourites or Picture Box to anyone who does not already have the necessary hardware.

No.

You can access every one of our viewing packs without having to sign an annual contract.

We do not require you to sign an annual contract, and we will not enforce a rolling twelve month contract.*

All our services can be purchased on a month by month basis. At any time, you need only give us 30 days notice to discontinue.

*Top Up TV does offer some exceptional added value viewing packs which do require an annual contract. Normally, these offers include a high quality Set Top Box which you receive free of charge when you sign an annual contract.

At Top Up TV, we are determined to provide you with the viewing experience that best suits your needs, at a price you can afford.

Below is a list of our most popular viewing pack combinations, and the price per pack, per month:

ESPN	£11.99			Key:
SS1	£25.99			ESPN		ESPN
SS2	£25.99			SS1		Sky Sports 1
SS1 & SS2	£34.99			SS2		Sky Sports 2
SS1 & ESPN	£33.99			TVF		TV Favourites
SS2 & ESPN	£33.99			PB		Picture Box
SS1 & SS2 & ESPN	£41.99			G.O.L.D. Plus		UKTV Gold
TVF	£13.99
Picture Box	£  7.00
TVF & PB	£18.99
SS1 & SS2 & ESPN & TVF	£52.99
SS1 & SS2 & ESPN & PB & TVF	£57.99

Please note, this sample is only a list of our most popular viewing packs. You can choose any combination for your home viewing.*

For example, if you want 'ESPN + Picture Box', that is available.

You could also choose 'Sky Sports 1 + TV Favourites + Picture Box', or 'Sky Sports 2 + TV Favourites + G.O.L.D. PLUS'.

We let you pick the viewing pack to suit your own personal taste, with almost unlimited flexibility.

Please also note that we offer fantastic savings when you select more than one of our channels to include in your viewing pack. We call this our Multi Pack Discount. You can find a full explanation of the Multi Pack Discount below.

* New customers also pay a one time connection fee of £20.00.

We like to reward our customers with additional price reductions, beyond our already low prices, when you pick two or more Top Up TV channels.

We call this the Multi Pack Discount.

Every time you add an additional channel to your package we will provide this multi channel pack to you at a cost far below its normal standalone price.

For example, if you select Sky Sports 1 as a standalone product, the monthly cost is £25.99.

If you add Sky Sports 2 to your viewing pack, which also has a standalone monthly cost of £25.99, we do not ask you to pay full price on each channel, Sky Sports 1 and Sky Sports 2, which would cost £51.98 per month.

We will only charge you £34.99 per month, a huge 32% discount, which works out to an annual saving of £203.88.

The viewing pack of Sky Sports 1, Sky Sports 2, ESPN, TV Favourites and Picture Box has a standalone monthly cost of £84.96. We provide all of these amazing channels for only £56.99 per month. This works out to a massive annual saving of £335.64.

So, when you subscribe to Top Up TV, the more channels you add, the more money you save per channel.

Your new Top Up TV box or CI+ CAM will usually be despatched 1-2 working days after the order is received. It will then usually arrive within 2-3 working days.

If you have not received your equipment 7 days after you ordered it, please give Customer Services a call.

How will my Top Up TV box be delivered?

We use the courier company DPD for all our deliveries.

Your Top Up TV box will be delivered by DPD, to the delivery address that you provided.

Will DPD, require a signature upon delivery?

Yes, someone will need to sign to take delivery of your new Top Up TV equipment.

What happens if there is no-one at the address when DPD arrive?

DPD will attempt delivery. If they are not successful, they will leave a notification card. After 2 further unsuccessful attempts your Set Top Box will be returned to Top Up TV.

Can I track my delivery online?

Yes, give Customer Services a call and we will give you the delivery tracking number.

How will my CI+ CAM be delivered?

Your CI+ CAM will be dispatched via Royal Mail.

We have a huge library of information within the Help Centre which should answer any questions you have while you set up your new box or CAM.

From inserting your Top Up TV Card, to choosing your Channels, or setting the Child Control function, you will find detailed instructions to ensure you get the most from your Top Up TV service.

Please follow the link to access this database, Help Centre - Set Up

If you cannot find the information you need, or you would like a little extra help, please contact our helpful Customer Services team on 08712 714 272.

If you are an existing TopUp TV subscriber, you can access a range of useful self-service features by visiting www.topuptv.com.

To access these features, you will first need to create an account. To do this, please complete the following steps:

Select My Account, or go to the navigation bar, top of page right hand side and click on the My Account link.

A Log In box will appear. Click on the link, bottom left hand side, which says 'Create an account'.

To complete your registration, you will need your Viewing Card number (VCN), which is printed on your Top Up TV viewing card. The number starts with '118.'

You will also need your Conditional Access number (CAN). This can be found on the underside of your Top Up TV box (DTR), or on your CI+ CAM.

Once you are logged in, select the green 'Edit' button next to 'Personal Details'. You can now amend your personal information including address details and contact preferences. Don't forget to click 'Save changes' before logging out.

If you have changed your bank account, you can ensure your payment details are up to date by going to the 'Payment Details' area within My Account.

One very useful feature in My Account is that you can add new viewing packs, or re-enable an existing channel, without having to call Top Up TV. Simply go to the 'Viewing Packs' area, and select the packs you want. Please check to make sure your payment details are up to date. Now you're all set to start watching your new viewing packs!

For a more detailed discussion on how to re-enable a channel that has stopped working, please click on the following link, Re-enable Channel

You can amend your personal details, including your address, using the My Account area on our website.

If you have not yet created an account, please go to How to set up 'My Account'

Once you are logged in, select the green 'Edit' button next to 'Personal Details'. You can now amend your personal details including your contact preferences. Don't forget to click 'Save changes' before logging out.

If you are a current subscriber to Top Up TV you can find answers to the most common Billing questions, by clicking on the following link, Help Centre Account & Billing. Alternatively, you can access many useful features in the My Account area. If you need help setting up your 'My Account' registration, please go to How to set up 'My Account'